Returns Policy

 

When can you return?

If goods purchased from us are:

  • Faulty or damaged when received
  • Do not match the description of the goods purchased
  • Do no do what they are supposed to do.

If the goods match the above you must return the goods within 14 days of receipt of the goods.

 

When can you not return

After 14 days from date of receipt of goods.

Goods are damaged after you have received them.

Goods are damaged as a result of improper use.

 

What is your remedy?

We will repair, replace or refund faulty goods that are in accord with this Bon Trading Co returns policy.

 

Procedure for return of goods

  • Contact Bon Trading Co Customer Service by email on [email protected] or call +61 (0)2 9331 2007 , we will discuss the problem and provide you with detailed instructions.
  • Provide proof of purchase.
  • Goods must be returned in the original packaging including all accessories and parts and in the same condition as received by the purchaser, within 14 days of receipt of goods.
  • The purchaser of the goods is responsible for shipping costs for return of the goods, we will refund the purchasers reasonable freight costs where the returned goods are verified by Bon Trading Co to be a valid return under the terms of this Bon Trading Co returns policy.
  • The goods are your own responsibility until it reaches us, there fore we recommend that that the returned goods are insured for the purchase price, in the event that the goods are lost in transit. We do not accept responsibility for goods lost in transit.